Ideas for better customer conversations
Guides, case studies and product news on AI voicebots and chatbots - for e-commerce, small business and agencies.
Multilingual Chatbots: What Changes When You Add a Second Language
Adding a second language to a chatbot looks like a config change. Flip a setting, wire in a translation layer, done. Then the first…
Voicebots for Appointment Booking: What Works and What Breaks
Ask any receptionist which calls come in most often. The answer is rarely complicated: someone wants a slot. Appointment booking is the…
Rolling a Bot Out to a Second Country: A Checklist
The first bot got built with everyone watching. Requirements argued over line by line, the knowledge base assembled document by document, someone…
Handing a Conversation From Bot to Human Without Losing Context
The most common complaint about automated support has nothing to do with whether the bot understood the question. It is the moment…
How to Measure Chatbot Containment Rate and Why It Matters
Most support teams meet the phrase “containment rate” the week someone asks whether the chatbot is actually doing anything. Sounds like a…
What Bot Analytics Tell You About the Product, Not Just the Bot
Every question typed into your bot is a customer describing a gap in your product, in their own words, unprompted, for free.…
Turn what you've read into a working assistant
Build your first AI assistant, connect your knowledge base and embed it on your site in one line.
No coding required · Multilingual